Outspark's Customer service...

**Lilian** · 04-04-2008, 03:48 AM

Originally Posted by Hessah

geez... if they're planning to copy and paste their answers.. they should make sure that the original copy has correct spellings!

"please bear with us"

actually, there's nothing wrong with spelling in that sentence. o_O

however as to the point of this thread, I'm appalled at the "answers" they send. it's blatant copypaste, and looks like theyre half-assing the answers as well.

tsk tsk.

**Triumph** · 04-04-2008, 04:05 AM

Originally Posted by Lilian

actually, there's nothing wrong with spelling in that sentence. o_O

however as to the point of this thread, I'm appalled at the "answers" they send. it's blatant copypaste, and looks like theyre half-assing the answers as well.

tsk tsk.

Welcome to Customer Service.

They may start out good, but after a year of answering the same questions over and over again will make them copy and paste. That's almost guaranteed.

NotMyWay · 04-04-2008, 04:57 AM

Originally Posted by Loveless

Lmao It's just like calling a certain customer service by phone and being forwarded over and over until you come ot the start. They hope that by doing that you'll give up.

So they are trying to get people to quit fiesta? o.O

Originally Posted by Triumph

Welcome to Customer Service.

They may start out good, but after a year of answering the same questions over and over again will make them copy and paste. That's almost guaranteed.

I dont recall any time in the past where they supposedly increased all players HP/SP stone capacity but accidently(?) decreased it instead... besides, I'm sure most people should know how to check the FAQs if the question has been asked many times before?

**Hessah** · 04-04-2008, 05:04 AM

maybe like each time you need a problem solved.. you do a copy and paste and say "i'm not going to spend anymore money on sparkcash until this problem is fixed"

i'm sure they'll then read ur problem more carefully

**Lilian** · 04-04-2008, 09:01 AM

Originally Posted by Hessah

maybe like each time you need a problem solved.. you do a copy and paste and say "i'm not going to spend anymore money on sparkcash until this problem is fixed"

i'm sure they'll then read ur problem more carefully

HAHAH

I like that idea. xD would be cool if each and every person had the same copypasted sentence in their submitted tickets.

NotMyWay · 04-07-2008, 12:55 PM

Why am I not surprised that this issue still hasnt been resolved? Btw are u really serious about copying and pasting "i'm not going to spend anymore money on sparkcash until this problem is fixed"?

"please feel free to check up on your issue by sending us a follow-up email."... i wonder if they would keep sending that same generic message if i DID check up on the isssue. Honestly I couldnt be bothered...

**Hessah** · 04-07-2008, 11:47 PM

er er... i'm half serious.... i'm just worried that they saw it as a threat and decide "that's bad attitude" and not help you even more...

but at the same time i hope it works... kekeke i dunno~

NMW.... it sounds like they dont understand wat your problem is... find out how much stones another cleric of the same level can carry, and show them a comparison:

Another Cleric can hold 80HP / 70SP stones (made up numbers)
I can ONLY hold 54 / 47 SP stones

and give them print screen with your character name in it, to show them the max number of stones u can carry (so instead of cropping it just to this:

give them a picture with ur character name in it as well)

try make it clear what you are getting and wat you're suppose to get... coz it seems like they dont read the help tickets properly.. so u gotta try make the issue clear with just a glance