Any suggestions (laptop issue) - Page 2

**Hraesvelg** · 07-23-2011, 12:43 AM

You should be able to select which wireless network you want to use. I'm assuming Windows 7, so just click on the wireless icon in your tray.

Were you ever able to connect? Because I had a situation like that when I tried to uninstall McAfee/Norton and it didn't fully uninstall. You need to use the utility downloaded from their site to fully remove every aspect of it. I actually changed out a wireless card once before I figured out it was the stupid Norton firewall remnant acting up.

**Yosei** · 07-23-2011, 12:53 AM

Yeah I thought about it being Norton or McAfee since they were both installed. I THINK I fully uninstalled them. I'll have to look and see if there's anything left behind. This is why I didn't use them on my last laptop, they wouldn't let me connect via wireless.

The top connection in this pic is my ethernet.

Krowley · 07-23-2011, 02:22 AM

Try disabling all encryption.
If you are able to get online it´s an encryption problem and should probably switch to WPA (Better Security Strength)

**Triumph** · 07-23-2011, 05:52 PM

Personally if I buy a prebuilt system I usually nuke the hard drive and reinstall the OS entirely. Gets rid of the bloatware, and since it's new, you don't really lose anything. Windows 7 makes it a fairly painless process too. That'd be my first suggestion before proceeding below. If you don't want to do this, that's fine too.

I'm not sure if you bought the Acer laptop you linked in your other thread, but either way, find out which wireless card you have, since it doesn't appear to be listed. As an example, while you are connected to a wireless connection:

Open Network and Sharing Center
Under active connections, click on Connections: Wireless Network Connection
Under activity, click on Properties

By default, your wireless card should be listed. Go to the drivers section and install the latest driver for that card. I realize this is a fairly standard noobtech support reply, but you gotta start somewhere.

**Yosei** · 07-29-2011, 02:03 AM

And back to this... I was at my boyfriends for a few days and since I wasn't at home I figured I wouldn't bother with trying to resolve my issue.

It appears I have an Atheros AR5B97 Wireless Network Adapter. I checked for updates for it on my PC it said it couldn't install my driver and to check the makers website.

It says its at version 9.0.0.202 but I found a download for a version 9.3.0.419 for the same driver I believe...

http://www.atheros.cz/atheros-wirele...et=40&system=5