laptop help D: (part 2: router)

[Yosei]

I need help with my new router. I bought one so I could have a wireless connection for my laptop.

I bought a Netgear router.

This thing is a piece of crap!

This thing has horrible ratings(claims its average rating is 5 but I saw more 1s and 2s... 1 being the worst 10 being the best), and its been disconnecting me every couple of minutes for the last 45 minutes. I should have looked up brands and their ratings before going out and buying one <.< But I asked the dude, and he said I got a good deal.

Is this common? Got any tips on what I should do?

If this is a common thing, I am going to grow some greys from this. But if it isn't, anyone got any good brands to recommend?

Not to mention. It said "Get connected in 20 minutes!". What.ever. Took me 3 hours on the phone with customer support to set this thing up. I couldn't even understand the dude. "presh shrek" "Um, excuse me?" "presh shrek Ms. Kehteh" "Not trying to sound rude, heh, but it sounds like you're saying shrek.." "No, the shrek button at the bottom left corner of the desktop" "Oh... start. Okay.."