Outspark's Customer service...

NotMyWay · 04-02-2008, 02:20 AM

I submitted a ticket about 2 days ago, explaining to Outspark that "After the recent patch which was supposed to have increased the maximum number of HP and SP stones, the maximum number of SP stones I could carry has decreased instead. I used to be able to carry 37, and now I can only carry 35". (I still had 37, its just that when I go to the stone seller it says "maximum: 35".) And so, I recieved a reply.

Quote:

Dear *****,

Thank you for contacting Outspark.com support. I sincerely apologize for the issue you have had with your HP/SP carrying capacity. I have carefully looked into your account and according to our records, you have 44 HP and 37 SP. Did you happen to use two stones becasue our records show that you have 37 SP? If you have any further issues please feel free to contact us again. We appreciate your feedback and support during our BETA period. We are working hard to make www.Outspark.com the best internet gaming site ever!

Regards,
*****
Customer Support
www.outspark.com

Ticket Details
===================
Ticket ID: ****
Department: Fiesta Technical Support
Priority: Medium
Status: Closed

Outsparked again!? Was my explaination not clear enough?
BETA with cash shop?
And why is it closed when they havent even solved the problem?

I tried re-explaining to them and gave them a link to a screenshot, hopefully they can understand that...

**Hessah** · 04-02-2008, 02:23 AM

LOL looks like they only half read your ticket....

**viasta** · 04-02-2008, 02:24 AM

outspark are probably scamming people, after Beta is no more, character wipe comes, everything that's CS is gone too, so to me in my opinion, outspark are scamming people.
And outspark would probably reply some s..*censored* that's pretty much the same thing since they are so dumb

**Ivramire** · 04-02-2008, 02:26 AM

So it looks like in the ticket....all they did was tell you what your problem was? That they looked at your account and it appeared to them in their records that you did have 37 SP stones?

Despite clearly displaying on your computer that it's only 35 stones o.O?

**Hessah** · 04-02-2008, 02:32 AM

LOL

yeah that's like them saying "yeah that's right, your problem is indeed true - CLOSED" XD

did you TRY buy more than 37 stones?

**viasta** · 04-02-2008, 02:33 AM

Originally Posted by Hessah

LOL

yeah that's like them saying "yeah that's right, your problem is indeed true - CLOSED" XD

did you TRY buy more than 37 stones?

lol..outspark's ultimate and every answer to everyone

edit:
*sends problem*
Outspark: ok, thanks for sending the problem *closed*

**Yosei** · 04-02-2008, 02:43 AM

I'd have reported it to a GM.

**Ivramire** · 04-02-2008, 02:47 AM

A CSR is a better bet =/

The GM's keep saying that they're not responsible for account stuff and
refer you to a CSR for technical difficulties and patch problems.

**Ralath** · 04-02-2008, 02:54 AM

What I would do is go to the Stone Seller and move the mouse over the SP stones so that the max shows 35 and then maybe draw like a circle around the fact that you have 37 right now and try again?

NotMyWay · 04-02-2008, 03:25 AM

no i cant buy more than 37 the last time i checked... and yes, the GM i reported this to DID ask me to contact customer (dis)service, and so thats what i did.