We would like to inform you about the following changes affecting our Support/Ticket service. Until today, we did offer you the opportunity to move your premium items back into premium inventory when you took them out by accident or when you just wanted to use them on a different character.
During the past few weeks, we received so many tickets of that type that our support got rapidly overwhelmed.
Due to that, other tickets weren't being answered in time and as you know, we always try to assist you as fast as possible. This is why that we, as a team, decided that from now on, only weapon covers can be returned in your premium inventory and only if the durability of the weapon cover is full.
These changes are official as of now and all unresolved tickets about this topic will be closed. We apologize for not being able to offer you this service but unfortunately, we were obliged to do so.
Thank you for your understanding.
Your Fiesta Online team