lol at least outspark hasn't gotten to the point where they take all tuesday to patch like in WoW :P
They should just start saying that the patch will take 3 hours and then people won't complain as much XD.
Its all psychological, the airlines fixed this by adding their time in line into the waiting period and people aren't as pissed now
. They actually aren't mad because they add this extra buffer for people to understand that they have to wait XD.