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Well, you have to keep in mind that though Fiesta and Bright Kingdom is the same game Bright Kingdom has had two years of experience. Therefore the contents of Fiesta will be far less than that of Bright Kingdom. But with that being said the level of customer service is intolerable. I've recently visited the Outspark site and I see in the Announcements (at the front page) a thread that is 2 months old popping up. Another time I even saw something from September there as well.
Someone (was it Hessah) said something about promising compensation and then Outspark deleted that thread. That is just wrong, you're not a politician so do what you say you will. I have used the Cash Shop as well and I wish I had spent those dollars better now when I see how horrid things are in and out of game. And I bet you that if you started a thread like this in the official forums the GMs will just turn a blind eye... let the CL deal with it.
Another picky topic about character balance. I can see how it's a tricky situation but to ask for opinions about it in the general forums is much too chaotic. Everyone is going to say their class is underpowered or another class is overpowered. But why the heck are they asking the people now when the problems listed in their polls have, in fact, been addressed more than enough times (some just a rant) on the forums. Instead of dragging on the process they should just set up a schedule and work on an actual timeline to bring players what they need most to enjoy the game. They need to show the public at least a vague outline of what they will be working on throughout the year... a list. They don't even give out what they fix in detail... or even fix what they say they would.
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