Alchemy --- please help :p

[rgmiax]

Hi,

First of all, I've seen many guides about production skills...

So I chose my two production skills, stone production skill and material composition. Then I went to Ruby (in Roumen) to buy the Elrue recipe, but when I try to buy it, my money (250) goes down but the scroll doesn't appear in my inventory, so I can't learn it and the recipe is in "yellow" in my recipe list...
I tried many times (so I lost much money), tried to log off/on an tried again, but I still don't have that scroll in my inventory.

I also created a second character and transferred some money to try to get the scroll, but... same result :'(

Any known solution for this?