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Current Situation In Fiesta [10.31.2011]
On the evening of Sunday October 30th Outspark experienced a brief database issue that unfortunately resulted in many Outspark user accounts receiving a message that their account was banned when they tried to login to a game.
Early on Monday October 31st, some users item/character database information was compromised and changes were made to inventory and some characters. As a result of these issues, Outspark has decided to rollback the Fiesta game database 24 hours to restore lost character and items and correct banned accounts. This is the first of many steps we will be taking to remedy this situation.
Starting last night we immediately began an investigation that will continue until we are satisfied that we have identified all aspects of this incident. We will then develop and implement a plan to ensure that it does not recur. We will provide more information when we have conducted our investigation.
As we continue our investigation we want to assure our users that your account security is of the utmost importance. As far as we can tell, there has been no evidence of breach of personal user information. We are taking this issue very seriously and will be working to ensure the security of all our users' information.
We thank you for the trust you place in us; we know that you do not do so lightly, and want to assure you that we value that trust and are doing all we can to live up to it every day.
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