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Hm... I'm not sure what else there is that can be done.
If you've made sure you've verified the account armour stuff through your e-mail then don't know what else can be done. The site and game has been unstable since the F2P launch so all I can say is to refresh the page and see if anything changes.
Last night our group was trapped at the end of the instance due to the server acting up. ;___; Some groups couldn't even pick up the rarest crafting material because of... angry threads ensued. Made me a bit nostalgic of the times when Fiesta would go down for whatever reasons.
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