|
You also have to remember that a good portion of the people playing the game are children. They only see the GMs so that's who they're going to be sending their complaints to. Even if they are understaffed it doesn't take more than five minutes to put up a small explanation. A CL can say all they want but afterall they're not exactly Outspark staff.
It is a free game but that shouldn't mean they lower their level of quality service. People don't seem to understand that with good customer service your profits will come naturally whether it was a p2p game or not.
|