[rokaraged]

I have to agree with you on most parts. Outspark (and most companies in the NA) are only concerned about short term, get rich quick schemes. If they want to survive and keep making a steady income they need to concern themselves more with their customers. If they make them happy then they don't need to worry about Cash Shop items not being sold because with good service being provided there isn't a reason not to support them.

I'm always checking the news on other Fiesta versions and the thing about the other companies (well, at least the Japanese one) is that they actually compensate for a major bug/issues in and out of game play. They recently had a major update in-game where a lot of things changed... and of course you can't help but have bugs arise with it. They received feedback... took about a week or two to fix everything and even gave players free items for not being able to play at 100%. Also, if they fix something but another thing did a rollback, as soon as they found out they had an emergency patch to fix it up within a day.

That is the sort of service a lot of the companies should learn from. They don't necessarily have to give free stuff... but they need to compensate for lost time even with small events (there are, afterall, paying customers too). Not only that but they need to keep people aware of what is going on. Even announcements... small ones to say they are currently working on a fix right this minute and will be ready in xx days. If you are constantly left in the dark not knowing when level 60 items will drop, of course your most dedicated players are going to be fed up and leave.

Please ....
Help me get to the promised land we know as Japanese Fiesta...