[Hessah]

My company line is just a normal land line, so the caller pays.. (don't think telesales will call toll-free lines coz they'll just have machines speaking back to them)

But yeah, with calls to my home/personal line I would just hang up without hesitating.. but coz it's a company line I need to sound more polite.. but I couldn't be bothered so I secretly hung up on them after they've waited xD