I don't think it's browser related, since it seems his launcher won't connect to the server, either. It's either the ISP's DNS cache (or other ISP problem) or there is something on his computer preventing the connection, like a firewall or other IP blocking program. Or, like I said, somehow his HOSTS file got an entry blocking Outspark's IP range.
Sometimes these types of things temporarily crop up. Could you do a tracert and post the results?
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