http://digg.com/pc_games/I_think_I_ma_quit
he decided to get his hero blade to 99.99%, their servers crashed. he relogged back in town with other people. he and his S tiger died because of the crash. gala had changed their item restoration policy (i forget when) so they refuse to revive it even though it was their fault.
reviving it takes $50 or 1bil penya.