[Loveless]

Now you can buy SparkCash using your mobile phone with Zong!

Outspark is excited to announce the availability of mobile payments at a conversion rate of $1 per 400 SparkCash.

To buy SparkCash using your mobile phone, visit www.outspark.com/zong

Frequently Asked Questions

Q: Do I need a bank account or credit card to pay with Zong?
A: No. You only need an active mobile phone with text messaging to make a payment.

Q: What do I need to do to complete a payment with Zong?
A: Just type in your phone number and wait a few seconds to receive a text message. You will be asked to either type in a 4 digit PIN (provided in the text message) or reply to the text message to confirm the payment.

Q: Do I need to register with Zong or create a password to use the service?
A: No. Registration is not required.

Q: How will I be charged?
A: The charge will appear on your mobile phone bill.

Q: How will the charge appear on my bill?
A: It depends on the carrier and the country, but the description will always contain either "Zong" or "Echovox".

Q: What if my mobile account is prepaid or pay-as-you-go?
A: The charge is deducted from the balance on your phone account at the time of the transaction.

Q: Are there any additional fees when using Zong?
A: Zong does not charge any additional fees, but depending upon your text-messaging plan you could incur additional fees. For example, if you are on a plan that charges you for each text message you will be charged from messages you receive from Zong, just as any other text message.

Q: Does Zong require age verification?
A: No.

Q: I successfully completed a payment but never received my SparkCash. What do I do?
A: Visit www.zong.com/zong/send to contact Zong Customer Service directly.

Q: I entered my phone number but never received a text message? What do I do?
A: If you are in a remote area with poor coverage it may take a while to receive the text message.

Q: I have good coverage but I still didn�t receive a text message after entering my phone number. What do I do?
A: Please try again and make sure you enter the correct number.

Q: Is there a toll-free number I can call if I encounter any other problems?
A: Yes. Simple reply to any text message you receive from Zong with the word HELP and you will receive a reply with a phone number for your region.

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