( I fail at forums and didnt want to click the wrong quote thing and cause thread havoc. :3 )
As Yosei said, we are indeed volunteers. We do our job because it's what we love to do, we want the game and the community to grow and be a positive experience.
As GL's we are limited as to what we can do in-game. We can't fix account problems, thats why we direct the players to the correct people that can. Often in reply to that I'm told "(insert ex-staff name) was so much better than you, you suck and don't deserve your job, you should be fired". I'm truely sorry that some people feel that way, but there is a procedure in place, and we have to follow it. I wish I could help each player that came to me with an account issue, but it's just not possible.
None of us is online 24/7, and often when we are, there is 30+ people at a time talking to us. We multi-task the different chats as best we can, and sadly I'm sure a few whispers/shouts might get missed. It's not intentional that we don't reply to everyone, it can be quite the task sometimes to type fast enough. We don't want anyone to feel that they are being ignored or that their question is less important than anyone elses. This is what I've noticed often leads to the such-and-such staff was better comments.
I think the ultimate goal should be for everyone to take a more mature standpoint when addressing each other. From both a staff and player point of view.
If something in-game is causing hurt feelings, take a moment away from the game. I know we all look like neat pixel people, but on the other side of that group of pixels is a person with very human feelings.
And as a side note, the [Notice] feature is only for the local map. The serverwide messages now appear in the main chat space as a greenish color text.
