[Spirit]

see that little line on the bottom between hotkeys and menu buttons? that is a window saying "disconnected from the server". this means that you cannot recieve information from the internet telling your computer to project the image of other people playing the game[basically the internet is broken. for you anyway.] you can still see the people who you were looking at at the time you were still connected, but if you go somewhere that you didn't happen to be looking at, it will be empty with no users. she most likely knew this, thinking that people would think that uruga was empty at the time, when it wasn't.

lol this happened to me once

I know, i'm a nerd. just cause I can answer complicated questions or figure out problems.(my IQ is 138)

So, you can see her guild chat where she is telling her guildmates Uruga is empty and they are replying, even though she is disconnected?