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I'd have to say IMO that an "ignore" function would be helpfull.
Similar to a friends list but it denies that user from contacting you or for you to see their chat.
In the case of Gold Selling accounts and people that spam up "/s" with their offers, this would be ideal.
Hell, you could even make a new Title: Anti-social :P
Idea courtesy of Blizzard (WoW), although I'm sure others will have it too.
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