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Compaq/HP has terrible customer service. A modem went out on my laptop a couple of years ago and it was still under warranty. They tell me to send it in for repairs, and what do they do? Reformat my harddrive. I called and complained and they said it was their "standard procedure" even though it was nowhere in the literature associated with the warranty.
As a tech perspective, yeah, that would tend to make it easier. No potential driver conflicts on the reinstalled modem, but WTH?
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