First of all, I never report in game, never knew it existed until recently. I've also taken multiple screen shots PLUS a background explanation and send it to them on the Outspark forum. Also, I don't ever use slanders in a official report, and I rarely use curse words at all. They never did anything.
Excuse one: We're working on a project, I'll forward it to the other GM. (never replied back afterwards)
Excuse two: It's not my department
Excuse three: Can you send me more screen shots? (sent) Never replied back either
Second of all, Iron Case is a permanent item.