Doesnt "closed" mean that u cant reply anymore, like a closed forum thread?
anyway i submitted the screenshot as an attachment, and so the reply was
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Quote:
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Dear *****,
Thank you for contacting Outspark.com Support!
Due to the unique and specific nature of your issue, I have forwarded it to our Fiesta GM Team to look into the matter further. In the meantime, please bear with us as it will take a few days for us to perform a thorough investigation. Thank you for providing us with these details as they will help us to determine the cause for your issue. If you do not receive a response within 48 hours, please feel free to check up on your issue by sending us a follow-up email. Thank you for your patience!
Regards,
*****
Customer Support
www.outspark.com
Ticket Details
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Ticket ID: ****
Department: Fiesta Technical Support
Priority: Medium
Status: Closed
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I originally PMed a GM about this, but that GM told me to contact customer service, and now customer service is going to foward this to a GM? I wonder if this will be re-fowarded to customer service again?
and btw, does anyone find it weird addressing someone as "CSR-underscore-*****"?
(hopefully, if in 3 days i dont get a reply, they dont delete this ticket and then go "what ticket?")