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Have you sent an e-mail with all the specifics to Outspark Support yet?
They generally want to know:
1) Your complete computer specifications including your Operating System, Video Card, RAM, and CPU
2) Your Internet Connection speed
3) A screen-shot if possible of the error message
4) A short list of all the background programs running. This includes anti-virus software, anti-spyware, anti-hacks etc.
5) Your Outspark.exe log file attached to the email
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