Outspark's Customer service...
 

I submitted a ticket about 2 days ago, explaining to Outspark that "After the recent patch which was supposed to have increased the maximum number of HP and SP stones, the maximum number of SP stones I could carry has decreased instead. I used to be able to carry 37, and now I can only carry 35". (I still had 37, its just that when I go to the stone seller it says "maximum: 35".) And so, I recieved a reply.

Outsparked again!? Was my explaination not clear enough?
BETA with cash shop?
And why is it closed when they havent even solved the problem?

I tried re-explaining to them and gave them a link to a screenshot, hopefully they can understand that...

LOL looks like they only half read your ticket....

outspark are probably scamming people, after Beta is no more, character wipe comes, everything that's CS is gone too, so to me in my opinion, outspark are scamming people.
And outspark would probably reply some s..*censored* that's pretty much the same thing since they are so dumb

So it looks like in the ticket....all they did was tell you what your problem was? That they looked at your account and it appeared to them in their records that you did have 37 SP stones?


Despite clearly displaying on your computer that it's only 35 stones o.O?

LOL

yeah that's like them saying "yeah that's right, your problem is indeed true - CLOSED" XD

did you TRY buy more than 37 stones?

lol..outspark's ultimate and every answer to everyone

edit:
*sends problem*
Outspark: ok, thanks for sending the problem *closed*

I'd have reported it to a GM.

A CSR is a better bet =/


The GM's keep saying that they're not responsible for account stuff and
refer you to a CSR for technical difficulties and patch problems.

What I would do is go to the Stone Seller and move the mouse over the SP stones so that the max shows 35 and then maybe draw like a circle around the fact that you have 37 right now and try again?

no i cant buy more than 37 the last time i checked... and yes, the GM i reported this to DID ask me to contact customer (dis)service, and so thats what i did.

ur avatar suits ur situation very well.........

And wat about ppl losing weapons even using perfect stones...?!?

i dont think they're doing much about that either

yeah.... like bugged quest.. spam bots... mage skill glitch and all that... I can sort of see why they didnt prioritise it....

but when this involves cash shop items.. they're also sweeping it under the rug....

So they still havent fixed it and they're not ignoring it...?

The developers in Korea fix the issues, not Outspark.

You can't really blame this one on Outspark.

that still doesnt explain why they took the issue off the forum....

yes we can
Outspark is the one that delivers the problem to Korea

What was the hunter war rant bug?

In any case, just removing announcements and hoping that people will forget and then buy the bugged cash shop items isnt very professional, and i guess depending on how u look at it it can be a scam...

anyway, i just got a reply...

does this not work?
http://i149.photobucket.com/albums/s...edecreased.jpg

it seems like the second paragraph "We are working hard to make www.Outspark.com the best internet gaming site ever!" is a generic copy/paste onto every message... If even my next reply fails, i think i may need a picture with huge circles/arrows complete with references from a dictionary of the definations of "current" and "maximum"... and hopefully they dont ban me for sarcastically insulting their intellegence?

Why is every Ticket "closed" when it is clearly NOT?

And ~_~ at BETA

NMW - Photobucket doesnt seem to work everywhere for everyone...

try http://www.imageshack.us/

or upload it here on FF and link the picture to them...




and the status might not mean wat we thought it means... XD

maybe its their code for whether they have answered it... not whether they hv solved it.. maybe.... maybe....

Okay, maybe not Outspark themselves but their developers are exactly the same as BK. And BK gets things fixed much, much faster than Outspark. Not only that but it kind of makes you really wonder when they take threads off without notifying people who were reporting a bugged item.

Doesnt "closed" mean that u cant reply anymore, like a closed forum thread?

anyway i submitted the screenshot as an attachment, and so the reply was

I originally PMed a GM about this, but that GM told me to contact customer service, and now customer service is going to foward this to a GM? I wonder if this will be re-fowarded to customer service again?

and btw, does anyone find it weird addressing someone as "CSR-underscore-*****"?

(hopefully, if in 3 days i dont get a reply, they dont delete this ticket and then go "what ticket?")

Lmao It's just like calling a certain customer service by phone and being forwarded over and over until you come ot the start. They hope that by doing that you'll give up.

geez... if they're planning to copy and paste their answers.. they should make sure that the original copy has correct spellings!

"please bear with us"

actually, there's nothing wrong with spelling in that sentence. o_O

however as to the point of this thread, I'm appalled at the "answers" they send. it's blatant copypaste, and looks like theyre half-assing the answers as well.

tsk tsk.

Welcome to Customer Service.

They may start out good, but after a year of answering the same questions over and over again will make them copy and paste. That's almost guaranteed.

So they are trying to get people to quit fiesta? o.O

I dont recall any time in the past where they supposedly increased all players HP/SP stone capacity but accidently(?) decreased it instead... besides, I'm sure most people should know how to check the FAQs if the question has been asked many times before?

maybe like each time you need a problem solved.. you do a copy and paste and say "i'm not going to spend anymore money on sparkcash until this problem is fixed"

i'm sure they'll then read ur problem more carefully

HAHAH

I like that idea. xD would be cool if each and every person had the same copypasted sentence in their submitted tickets.

Why am I not surprised that this issue still hasnt been resolved? Btw are u really serious about copying and pasting "i'm not going to spend anymore money on sparkcash until this problem is fixed"?

"please feel free to check up on your issue by sending us a follow-up email."... i wonder if they would keep sending that same generic message if i DID check up on the isssue. Honestly I couldnt be bothered...

er er... i'm half serious.... i'm just worried that they saw it as a threat and decide "that's bad attitude" and not help you even more... :p

but at the same time i hope it works... kekeke i dunno~

NMW.... it sounds like they dont understand wat your problem is... find out how much stones another cleric of the same level can carry, and show them a comparison:

Another Cleric can hold 80HP / 70SP stones (made up numbers)
I can ONLY hold 54 / 47 SP stones

and give them print screen with your character name in it, to show them the max number of stones u can carry (so instead of cropping it just to this: http://i149.photobucket.com/albums/s...edecreased.jpg give them a picture with ur character name in it as well)

try make it clear what you are getting and wat you're suppose to get... coz it seems like they dont read the help tickets properly.. so u gotta try make the issue clear with just a glance