We are aware of the item mall issue and that item delivery is very delayed. The items are not lost, they will be delivered as soon as the issue is resolved. Please do not send a ticket to support if you are missing an item, it will arrive eventually.
Thank you for your patience and understanding, we apologize for the inconvenience.
We are having our weekly server maintenance tonight, October 15th at 10PM PDT. Expected down time is approximately 1-2 hours. There is no patch this week. During maintenance you will not be able to log into or play Fiesta Online. You can keep yourself notified on when the maintenance is finished both here on the Forums, and via our Facebook page.